If the Shadow launcher cannot connect and start the video stream, the launcher will display the following error code: L-104.

We invite you to try the following solutions if you have a L-104 error.

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​Step 1: Try the Display Safe Mode

Sometimes, issues with L-104 can be related to the display settings. Here's how you can try the Display Safe Mode:

Open the Shadow launcher.

Click the Help button.

Click the Display Safe Mode button.

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Step 2: Reset Settings and Then Use Display Safe Mode

You can try resetting your settings and then apply Display Safe Mode:

In the Shadow launcher, click on the Settings button.

Under the General section, click "Advanced Settings", then click "Reset settings" to reset all the launcher settings by default.

Confirm the reset.

After the reset is complete, go back and try again to launch Shadow with Display Safe Mode by clicking this button: .

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Step 3: Activate IPV4 connection

In the Shadow launcher, click on the Settings button.

Under the Network section, click "Advanced Settings".

Enable "Launch Shadow on IPV4 connection".

Start your Shadow.

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Step 4: Contact Shadow Support and Send Logs

If Shadow still displays the L-104 error message after following the previous steps, please get in touch with our support team.