How to contact Shadow Support
Updated
Have any questions or need assistance? Shadow Support is here to help! Contact us from your account page or on our Discord server.
If you don't have a Shadow account or you can't log in, you can contact us using the request form below.
Note: Please submit one request to streamline processing and reduce response times. For multiple questions or issues, create a separate ticket for each request.
Contact us
Customer Support Availability
Opening Days: Monday to Friday
Hours of Operation: 10 am – 6 pm
Region | Languages | Time Zone |
North America | English | EST |
Europe | English, French | CET |
Account page
If you have a Shadow account, contact us from your account page. Click the "Support" tab, then select a topic to get started.
Discord
Join the Discord community and submit a Support ticket from the Discord app.
Request form
If you have an account and you can log in, contact us from your account page. Using the form may require us to verify your identity.
If you are unable to connect to your account, please use the following mail to contact our support team:
help@shadow.tech
What should you include?
Include additional details like error codes, screenshots, and videos with your request. Screenshots and videos can help Support identify the root cause and provide targeted solutions. If you need help with Shadow PC, choose the option that best describes your issue below.
Note: You can upload screenshots and videos to WeTransfer. Once uploaded, copy the generated link and paste it into your ticket.
Files sent using WeTransfer expire and are deleted from their servers automatically.