Send logs from Shadow Drive to Shadow Support

Updated

1 year ago

To help resolve technical issues with Shadow Drive, we may request logs from the device currently experiencing issues.

These logs help us troubleshoot issues and share information to improve Shadow Drive.

⚠️ We do not offer technical support for the free Shadow Drive subscription.

However, if you need assistance with data deletion or problems related to your subscription (free or premium), feel free to contact Support.

How to retrieve logs from Shadow Drive

Please refer to the following section according to the platform(s) that you use.

You can download all Shadow Drive clients & apps on our website.

Note: It is not possible to send logs from the Shadow Drive Browser version.

Desktop (Windows/Mac/Linux)

Android

iOS

To send logs to the Support Team, please use our form and add the logs file to it.

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