Getting Started with Shadow PC Gaming

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Introduction with Shadow Drive

Features and Settings

Account Management

Contact Support

Send logs from Shadow Drive to Shadow Support

Updated 

To help resolve technical issues with Shadow Drive, we may request logs from the device currently experiencing issues.

These logs help us troubleshoot issues and share information to improve Shadow Drive.

⚠️ We do not offer technical support for the free Shadow Drive subscription.

However, if you need assistance with data deletion or problems related to your subscription (free or premium), feel free to contact Support.

How to retrieve logs from Shadow Drive

Please refer to the following section according to the platform(s) that you use.

You can download all Shadow Drive clients & apps on our website.

Note: It is not possible to send logs from the Shadow Drive Browser version.

Debug logging is enabled by default with an expiration time set to 24 hours.

By following the instructions below, you can pick the location where the desktop client will export the logs and the database to a zip file.

Open your client.

Click your profile name on top.

Click "Settings" in the dropdown menu.

Click " General" on top of the window.

In the "Advanced" section, click "Create Debug Archive ..." and choose a location for the debug file.

Access the chosen location on your computer to retrieve the latest logs.

Open your application.

Access the " Settings" page from your menu.

Click "Logs".

Click the 3-dot-button on top right to download your debug file.

Open your application.

Click the "+" button on bottom right.

Click "Parameters".

Click "Advanced".

Click "See Journal File" and download it.

How to send logs to the Support Team

To send logs to the Support Team, please use our form and add the logs file to it.

Still have questions after reading this article?

Check out our other articles or contact Shadow Support.