If you've already installed the USB drivers , we recommend trying the solutions below:

1. Plug your device into a USB 3.0 port.

2. Use an Ethernet cable. Ethernet cables are more stable and in most cases yield faster upload speeds. If you don't have an Ethernet port on your device, prefer to use a 5GHz WiFi connection.

3. See if your device manufacturer has additional drivers you need to install

4. Shut down Shadow PC from the Start menu, Quick Menu, or the Help section of the Shadow PC launcher.

5. Restart your computer.

6. Uninstall and reinstall the USB drivers. In Settings , go to → Controllers & USB → Uninstall drivers. Restart your computer to install the USB drivers again.

7. Reset Shadow PC's settings in the General tab.

8. Make sure the device is compatible with the Windows operating system installed on your Shadow PC.

Some USB devices require large data transfers in order to work properly. To sustain the device, Shadow PC needs a fast upload speed, sometimes as high as 100Mb/s, and a low latency internet connection, with no packet loss.

This is especially true for devices that require:

• File transfers

• High video or audio quality

• Real-time input

Test your connection for signs of slow upload speeds, high latency, and packet loss.

The drivers may not have been installed properly or they are out of date. Uninstall and reinstall the USB drivers.

In Settings , go to → Controllers & USB → Uninstall drivers. Restart your computer to install the USB drivers again.

The USB drivers may not recognize the device anymore and the device needs to be re-added.

To reconnect the device:

1. Shut down Shadow PC from the Start menu, Quick Menu, or the Help section of the Shadow PC launcher.

2. Unplug the USB device from your local computer.

3. Reconnect the device to the computer.

4. In the Shadow PC launcher, go to Settings → Controllers & USB, then click Clear redirected devices list.

Over time, your local internet connection may encounter an issue and disconnect from your USB device. This is a possible sign of low upload speeds, high latency, or packet loss. A slow upload speed can become a bottleneck, causing delays, buffering, or even disconnections.

Test your connection for signs of slow upload speeds, high latency, and packet loss.

You can use your device on your local computer as long as it is not forwarded to Shadow PC. Once the device is forwarded, it will be redirected, and the device cannot be used outside of Shadow PC until the stream is closed or Shadow PC is shut down.