Shadow PC Enterprise Offers - Frequently Asked Questions

See your plan for hardware specifications:

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*¹ If you subscribed during the Early Access, you will have 256 GB instead.

*² The BYOL mode is only available by accessing the offer with the Shadow PC Enterprise Solutions.

*³ Shadow is only available in the following countries: the United Kingdom, France, Belgium, Switzerland, Luxembourg, Germany, Austria, the Netherlands, Sweden, Denmark, Italy, and Spain.

For more information regarding Shadow PC Essential, see our article: Shadow PC Essential - FAQ.

To download the Shadow app onto your device, visit the Downloads page from our website or log in to your account page and click the Shadow apps tab.

We do have a dual-screen feature available! See our article How to Enable Multi-Screen on Shadow for help enabling and testing this feature.

We have a Shadow VR application that allows you to use your Meta Quest 1 & 2 virtual reality headsets with your favorite VR applications and games. For more information, you can read our article How to set up Shadow VR.

Shadow recommends a minimum download speed of 15Mb/s. Some devices manufactured on or before 2012 may not function properly.

For specific requirements, see our system requirements and network requirements articles.

Due to hardware and software updates from manufacturers, requirements are subject to change at any time.

Shadow PC Enterprise is available in Europe as well as in the United States and Canada. If you have any doubts, please contact our sales team via this form.

You should be able to use Shadow on any company network, however, you may need to make some modifications. For more information, please refer to our article Connect to Shadow with a company network.

Mining cryptocurrency (such as Bitcoin, Ethereum, Dogecoin, etc.) violates our Terms of Use and will result in the immediate termination of your Shadow subscription without a refund. For more rules that may result in termination, see what we do not allow on Shadow.

Shadow is a great travel companion, but there are restrictions. If it takes too long for your internet connection to reach your data center, this will increase latency. Although traveling with Shadow is possible, your connection must still meet the requirements. Please refer to this article for more information: How to troubleshoot your internet connection.

Once your administrator has invited you, you will first need to create your account before your administrator can assign your account to an existing Shadow PC.
You will first receive an email inviting you to create an account and once you have done so, your administrator will be able to assign you to a Shadow PC.
Meanwhile, you can download the Shadow applications to access your Shadow PC once your administrator has assigned it to you.

Yes, you can change your email address or password from your customer space.

You can contact your account administrator and ask them to delete your account. Remember to back up your important files before initiating this procedure.

If you face any difficulties using your Shadow PC, please do not hesitate to report these difficulties to your administrator who will be able to help you.