To cancel your Shadow PC subscription from your account page:

1. ​Log in to your account.

2. Under Shadow PC, click "PCs".

3. Select the Shadow PC subscription you'd like to cancel.

4. Click on "Cancel my subscription" at the bottom of the page.

5. Confirm you'd like to cancel your subscription.

A final summary will appear with your billing cycle end date.

To cancel your Shadow Drive subscription from your account page:

1. ​Log in to your account.

2. Under Shadow Drive, click Edit next to the offer you'd like to cancel.

3. Click Cancel my subscription.

4. Confirm you'd like to cancel your subscription.

A final summary will appear with your billing cycle end date.

You can reactivate your subscription anytime before your billing cycle end date from your account page. You cannot resume your Shadow subscription after it has already ended, but you can resubscribe to any of the offers available on the website.

As incidated in the Privacy Policy on our website, SHADOW is required to collect and retain some personal data, such as your invoices.

You can delete your personal data once the subscription has been terminated for more than 24 hours and all invoices or outstanding payments have been paid.

Cancellations are effective at the end of the billing cycle and do not constitute a refund. Unless an imperative statutory provision provides otherwise, SHADOW will not make any refund due to the termination of the Services.

There are no cancellation fees.

If you've missed a payment, your subscription is considered past due and will incur an unpaid balance. Any unpaid balances on your account must be paid in full before you or Support can make any modifications to your subscription(s).

To avoid a missed payment, submit your cancellation request before your subscription is due to renew.