Your Shadow's settings, your connection, and your device all play a key role in your experience on Shadow. With just a few settings, you can improve your experience on Shadow until it's configured to your satisfaction.

For help improving your experience, see our most popular categories below to get started:

• Internet requirements

• Resolution & Framerate

• Périphérique USB ou Bluetooth

Internet requirements

Download speeds, upload speeds, and latency can affect your Shadow's stream, including resolution, sound, and input lag.

To set up your Shadow according to your internet connection and run a Speedtest, please refer to this article: How to troubleshoot your internet connection

To get the best out of your Shadow, your connection must have:

• A stable download speed of at least 15Mb/s

• An upload speed of 5Mb/s for basic devices, such as a mouse and keyboard.

• Only 30ms of latency or less.
  

If your keep facing issues, we advise you to do the following:

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Resolution & Framerate

If Shadow's resolution settings are not configured correctly, this can cause several issues, including:

• Lag or low framerate

• Poor image quality

• Error messages from the Shadow launcher

• Resolution issues while playing games

If your keep facing issues, we advise you to do the following:

USB or Bluetooth Devices

Shadow is compatible with most keyboards and mice. For help connecting a USB device, see how to connect a USB device to Shadow .

Try each of the suggestions provided below if you've recently experienced issues connecting your devices to Shadow:

• Use USB 3.0 ports when connecting your devices.

• Enable the "Use my USB devices on my Shadow" option in the settings from your Shadow app on Windows/Mac/Linux.

• Test your upload speed to confirm it's sufficient to use the device.

• Check if the drivers for your device are installed on Shadow and your local device.

• Unplug and reconnect your device when your Shadow is on. If you're using Bluetooth to connect a device, disconnect and re-pair the device.