How can we help?

Search questions, articles...

Shadow
Account Management
My Information & Subscription
Change my Shadow PC or Driv...

Getting Started with Shadow PC Gaming

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Authentication

My Information & Subscription

Payment

Contact Support

Change my Shadow PC or Drive subscription

No tags available

Updated

5 months ago

, by Shadow

Need to adjust your Shadow PC or Shadow Drive subscription? This guide will show you how to change your subscription offer directly from your account page.

Change Shadow PC offer

You can change your Shadow PC subscription from the "Shadow PC" section of your account page. Select the Shadow PC you want to modify, then click Settings → Change offer.

If you have a legacy Shadow PC offer, you will lose access to the offer once you change your plan.

Note: Back up important files before changing your Shadow PC offer.

Change Shadow Drive offer

You can change your Shadow Drive subscription from the "Shadow Drive" section of your account page. Click Edit → Change plan.

You can change between Free or Premium offers instantly. If you want to downgrade from Premium to Free, you can do so as long as your used storage is 20GB or less.

Related questions

Shadow PC

Shadow Drive

Will Shadow PC keep my data when switching Shadow PC offers?

Shadow PC can only keep the data on your drive in specific circumstances and officially recommends backing up your data before making any changes to your offer.

Your data will be deleted under the following circumstances:

If your new offer will shrink the size of your primary drive (C:)
If your Shadow PC needs to be migrated to complete your request.
- Data stored on your primary drive (C:) will be erased
- Any additional storage you purchased (D:) will be erased

Note: Your Shadow PC may need to be migrated if your preferred offer isn’t available in your current data center. If this happens, your Shadow PC will be reset.

Can Shadow Support help me change my offer?

If you're unable to change offers by yourself, Shadow Support may be able help you change your offer. If you're a Shadow PC Pro user, contact business@shadow.tech.

Will my Shadow PC offer change immediately or at the end of my current commitment?

If you switch to the new Boost offer:

If you currently own the old Boost or Early Access Power offer, you will switch offers immediately.

If you currently own another offer, your offer will change at the end of your current subscription.

If you switch to the new Power offer:

If you currently own one of the following offers, you will switch offers immediately:

Old Shadow Boost
New Shadow Boost
Power Early Access
Old Power
Old & New Standard Pro
Old & New Extended Pro

If you currently own another offer, your offer will change at the end of your current subscription.

If you switch to the new Standard Pro offer:

If you currently own the old or new Boost offer, you will switch offers immediately.

If you currently own another offer, your offer will change at the end of your current subscription.

If you switch to the new Extended Pro offer:

If you currently own one of the following offers, you will switch offers immediately:

Old Shadow Boost
New Shadow Boost
Power Early Access
Old & New Power
Old & New Standard Pro

If you currently own another offer, your offer will change at the end of your current subscription.

If you switch to the new Advanced Pro offer:

If you currently own the old or new Expert Pro offer, you will switch offers at the end of your current subscription.

If you currently own another offer, your offer will change immediately.

If you switch to the new Expert Pro offer:

You will change offer immediately regardless of the offer you currently own.

I have a promotional price or coupon for Shadow PC. Will I lose it if I switch Offers?

Some coupons are intended for specific Shadow PC offers and may not be compatible with other offers. Storage coupons, however, can be used universally. Contact Support for more information about your coupon and its validity.

Can I choose when I will be billed when I’m switching offers?

It is not possible to change when your billing cycle starts.

Can I switch back to a previous legacy offer?

If you have a legacy Shadow PC offer, you will lose access to the offer once you change your plan.

The following is a list of some legacy Shadow PC offers:

Shadow Ultra
Shadow Infinite
Shadow Boost offers activated before June 28, 2023
Shadow Power offers activated before June 28, 2023
Shadow PC Pro offers activated before May 4, 2023

If you have one of these offers, it will stay active as long as you don't cancel your subscription. You can still switch from a legacy offer to any current offer.

If I’ve already paid for my current Shadow PC offer, will I be charged again immediately or on my next billing date?

If you switch offers immediately from your account page, you'll be charged a pro-rated amount based on your current billing date. Otherwise, you'll be charged on your next billing date.

Do you lose all existing data by switching from the Free to the Premium Offer?

You don't lose your existing data if you upgrade from a free account to a premium account (you will keep the same account and drive space).

Do you lose all existing data by switching from the Premium to the Free Offer?

It is not possible to switch directly from the Premium Offer to the Free Offer for the moment. Consequently, your data will be lost if you go unsuscribe to the Premium Offer then subscribe to the Free Offer.

We recommend to backup your data before switching to the Free Offer.

I have a Shadow PC subscription and want to subscribe to the Shadow Drive Premium Offer. Do I need to pay pro-rata and will I have separate invoices for both offers?

For the moment, you have 2 invoices the month you subscribe to Shadow Drive (with prorata) and 1 invoice the next month with both subscriptions.

We are working on removing the prorata and having two separate bills every month for the 2 subscriptions.

Still have questions after reading this article?

Check out our other articles or contact Shadow Support.

Was this article helpful?

Return to top

Deutsch Español Français Italiano

Product
Home
Shadow PC Gaming
Shadow Drive
Shadow PC Pro
Shadow PC Enterprise
Spot Computing
Game Creator

Resources
Requirements
Technical Specifications
FAQ
News
Press kit

Company
About Us
Jobs

Policies
Terms of Use(Individuals)
Terms of Use(Professionals)
Legal
Privacy
Cookies
DMCA