Your first payment must be paid upfront to start your Shadow PC or Drive subscription. The payment is completed once your Shadow PC or Drive has been activated and delivered, and the subscription will be billed on the same day each month thereafter.

To avoid any payment-related service interruptions, your subscription will be automatically renewed each month using the same payment method you used to place your order. You may change your payment method at any time.

PayPal & PayPal Express Checkout can also be used to automatically pay your subscription each month, as long as you use a card stored in PayPal. Other PayPal means are not available for auto-renewal.

No commitment is required, and you are free to cancel the service at any time.

You can update your payment method from your account page. For more details, see how to Add or Update Your Payment Information.

Here's a list of the most common reasons your payment may have failed:

• Insufficient funds

• Authorization required

• Incorrect billing information

• Incorrect payment information

• High risk and fraud

Most payment issues can be resolved by contacting your bank or financial institution. For more details, see what to do if your payment was declined.

We use the following services to manage your subscription and payments. We've included links to their security standards for your convenience.

• Chargebee (Subscription Management): Security and Compliance at Chargebee

• PayPal (Payment Processing): Protection you need, peace of mind you deserve

• Stripe (Payment Processing): Security at Stripe

You can recover your invoices on your account page.

Unless an imperative statutory provision provides otherwise, Shadow will not make any refund due to the termination of the Services.