How can we help?
Getting Started with Shadow PC Gaming
Requirements and FAQs
Introduction with Shadow PC Gaming
General
Technical Assistance - General
Resolution & Image Quality
Software Setup
Connection & Network
Performance Issues
Storage
Known Issues for Shadow
Mice, Keyboards, and Other Peripherals
Error Messages
Sound & Microphones
Authentication
Technical Assistance - Apps, Ghost, and Box
Getting Started with Shadow PC Enterprise
Getting Started with Shadow Drive
Account Management
Contact Support
Technical Assistance - General
If you're experiencing technical issues, these guides can help you identify the cause and find a solution.
Connection & Network
- Shadow X Freebox Delta
- Shadow and IPv4/IPv6 Compatibility FAQ
- Using an Antivirus or Firewall with Shadow
- About the Usage Stats Panel
- Can I use a VPN with Shadow?
- What's the difference between 2.4GHz and 5GHz?
Error Messages
- U-202 - Sorry, an issue happened with the update services in your Shadow PC
- U-251 - Sorry, an issue happened with the update services in your Shadow PC
- U-250 - Sorry, an issue happened with the update services in your Shadow PC
- U-207 - Sorry, an issue happened with the update services in your Shadow PC
- S:101 - An Issue Happened with the Streaming Services
- U-203 - Sorry, an issue happened with the update services in your Shadow PC
Mice, Keyboards, and Other Peripherals
- Set up an Xbox controller on Shadow PC
- ShadowUSB installation for .Appimage & .deb
- How to connect a USB device to Shadow PC
- How to connect a controller to Shadow PC
- Set up a PlayStation controller on Shadow PC
- USB Peripherals not forwarding to Shadow PC