How can we help?
Technical Assistance - General
If you're experiencing technical issues, these guides can help you identify the cause and find a solution.
Connection & Network
- Can I use a VPN with Shadow?
- Shadow X Freebox Delta
- Using an Antivirus or Firewall with Shadow
- What's the difference between 2.4GHz and 5GHz?
- Streaming preferences explained (TCP & UDP)
- Best practices to improve latency
Error Messages
- R:101 You've connected to your Shadow from another device
- G:468 - Your Shadow is under maintenance
- U-202 - Sorry, an issue happened with the update services in your Shadow PC
- R:103 - Temporary problem during connection
- L:200 / 500 - Try to start again in a few minutes
- U-206 - Sorry, an issue happened with the update services in your Shadow PC
Mice, Keyboards, and Other Peripherals
- ShadowUSB installation for .Appimage & .deb
- USB Peripherals not forwarding to Shadow PC
- Set up a PlayStation controller on Shadow PC
- How to connect a controller to Shadow PC
- How to connect a USB device to Shadow PC
- Shadow PC keyboard layout or language mismatch